Rentix help center
Have a question? Stuck on something? Our team is here to help you get the most out of Rentix Software. Below are answers to the most common questions, plus the ways to reach us directly.
Our average response time is 4 business hours, and we prioritize operational emergencies (service outage, payment issue, data loss).
Getting started and setup
How long does initial setup take? Most businesses are operational in under 2 hours with our guided wizard. If you're importing existing inventory and customers, plan for 1 to 2 days with our onboarding team.
The 14-day free trial starts at signup, no credit card required. You can cancel anytime, and your data stays accessible for 30 days after the trial ends in case you change your mind.
Plans and billing
What are the differences between plans? Starter ($129/month) covers the basics for small renters. Pro ($259/month) adds AI, GPS fleet, and multi-user. Business ($429/month) adds the open API and multi-location. Enterprise is custom-quoted for specific needs.
The annual subscription gives you 2 free months (equivalent to 17% off). You can change plans anytime, up or down, and proration is calculated automatically.
Data and migration
Can I import data from Excel or another software? Yes, we accept CSV imports for customers and inventory, and offer free migration assistance from HQ Rental, Booqable, RentRoll, and other popular tools.
Do I own my data? Absolutely. You can export all your data at any time as CSV, JSON, or via the API. If you decide to leave Rentix, we provide the full export at no cost.
Payments and integrations
What payment methods can I accept? Through Stripe: Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay. In-person payments via physical terminal are also supported. E-transfer and open accounts are native in Rentix.
Stripe fees (typically 2.9% + $0.30 per transaction) are billed directly by Stripe and not included in your Rentix subscription. You keep full control of your Stripe account.
Technical support
How do I reach you? Several channels depending on urgency: contact form for general questions, direct email support@rentixsoftware.com, live chat in the app (business hours), and phone line for Business and Enterprise plans.
Our team is based in Quebec and speaks French, English, and Spanish. For after-hours emergencies, an on-call system is in place for Enterprise customers.
Security and compliance
Is my data secure? Yes: Canadian hosting, AES-256 encryption, daily backups, Law 25 and GDPR compliance. See our Security page for technical details.
Can anyone access my data? Only our support team, and only if you ask us to in order to fix an issue. All accesses are logged and you can review them at any time.
How to cancel?
You can cancel your subscription anytime from your account settings, with no hidden fees and no notice period. Your access remains active until the end of the paid period.
A full export of your data is generated automatically, and your information is permanently deleted after 30 days unless you reactivate. No questions, no pressure.
Don't see your question?
Our team answers every question, even the most specific ones. We're here to help you succeed.